Cancellations and refunds: At our discretion we may accept a cancellation and offer a refund or credit only in the following circumstances:
(a) Major illness of the child (a medical certificate to prove this must be supplied);
(b) Change of residence (documentation to prove chance of residence may be required).
An application for a refund or credit for the above reasons must be made in writing not more than 14 days after you have notified us of your inability to attend. We will be entitled to deduct an administration fee of $30 in the case of a refund.